Accessibility

Our commitment

We build this site to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Accessibility is treated as part of the build, not an afterthought, and we retest when we make changes.

What that means in practice

Every page uses semantic HTML with a logical heading order and a skip link to the main content. All functionality works from a keyboard, with a visible focus ring on every interactive element. Text meets contrast requirements against its background, and the layout reflows without horizontal scrolling down to a 320 pixel viewport.

Images carry descriptive alternative text where they convey meaning, and empty alternative text where they are decorative. Video is muted, decorative, and never carries information that is not also in the page text. Motion is reduced or removed for visitors whose devices request reduced motion. Form fields have persistent visible labels, correct input types, and clear error messages.

Known limits

Some parts of the experience are provided by third parties, including our scheduling and form widgets, the client portal, credit report partners, and the embedded map. We choose accessible vendors where we can, but we do not control their code. If one of these blocks you, contact us and we will complete the task with you directly by phone.

Tell us when something does not work

If any part of this site is difficult to use, we want to hear about it and we will fix it. Email support@creditgym.com or call (866) 722-9651, Mon to Fri 8am to 8pm ET and Sat 9am to 3pm ET. Tell us the page, what you were trying to do, and the assistive technology you use if that helps. We aim to respond within one business day.

Alternative ways to get service

Every service on this site can be started by phone with a specialist. Nothing here requires you to complete an online form to become a client.